Dedicated data analyst specializing in healthcare data management and reporting with over 3 years of experience providing actionable insights.
Applied statistical techniques to interpret healthcare datasets and generate insights.
Created dashboards and visual reports to communicate findings to stakeholders.
Utilized SQL for querying and managing large healthcare databases.
Managed and organized clinical data ensuring compliance with confidentiality standards.
Lean Solution Group
Generated targeted lead lists from online sources for outreach and potential customer acquisition., Responsible for sending shipping quotes to customers, ensuring profitable margins while meeting their logistical needs., Proactively identified and contact qualified carriers and truck drivers through digital platforms, email outreach, and direct phone calls to match them with our freight available., Built and maintained a network of reliable carriers and trucking companies to meet fluctuating demand and optimize transportation resources., Negotiated freight rates and terms with carriers to ensure competitive pricing while maintaining service quality and profitability., Scheduled appointments for shippers and receivers using web portals and reference numbers, carefully calculating transit days based on shipment mileage., Created detailed load orders in a system, including information on shippers, consignees, dates, times, commodities, weights, trailer types, reference numbers, and special requirements., Provided continuous communication with carriers and drivers, ensuring all parties are updated on load status, delivery schedules, and any potential issues., Ensured all carriers comply with regulatory requirements (e.g., DOT regulations), protecting the company from fraudulent carriers., Managed proof of delivery (POD) documentation and sent to customers to confirm successful delivery., Participated in regular team meetings to establish margin goals, align on commission structures, and develop new commercial strategies to enhance operational efficiency and profitability.
Lean Solution Group
Matched the proper freight that fit with my driver’s trucks requirements., Negotiated beneficial rates to keep good profit maintaining cost efficiency., Planned and optimized routes to minimize delays and transit times, improving efficiency., Resolved unexpected challenges, such as traffic delays, equipment issues, or scheduling conflicts, to maintain smooth operations., Used English and Spanish skills to communicate effectively with brokers, drivers, locations and managers., Developed and maintained strong relationships with drivers, fostering a positive and collaborative work environment, always adopting a driver advocate attitude., Provided timely updates to brokers on shipment progress and addressed their concerns professionally.
Accounting technician
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AIQ
Oversaw a team of agents in remote and in-person settings, ensuring smooth operations and goal alignment., Developed and implemented strategies to enhance agent performance and meet team objectives., Provided technical support to resolve system or workflow issues efficiently., Prepared weekly schedules, accommodating team members' needs while maintaining operational coverage., Collaborated with management in strategy meetings, sharing insights and updates to refine service delivery.
AIQ
Monitored calls to ensure agents communicated effectively in English and Spanish, following company standards., Assessed compliance with call procedures, identifying gaps and providing actionable feedback., Advocated for the use of professional customer service techniques to enhance caller experiences., Designed and maintained Excel dashboards to analyze monitoring data and develop strategies for service improvement.
AIQ
Conducted inbound and outbound calls in English and Spanish to schedule doctor appointments, verify insurance eligibility, and document patient information accurately in profiles., Promoted and sold insurance policies to prospective clients, tailoring recommendations to their needs., Generated referrals for specialty consultations by accurately assigning diagnosis codes., Managed urgent calls, providing patients with clear instructions and guidelines based on their situations., Delivered comprehensive information about the company's locations, services, and offerings to prospective and existing patients.
CETECAR
English teacher., Individual sessions of Spoken English., English workshops for beginners and intermedium students., Conversational club.
INSTITUTO VENEZOLANO DE LOS SEGUROS SOCIALES
Coordinated the dispatch of medications to patients, ensuring accurate delivery based on prescribed treatment plans., Managed inventory to ensure medications were available and stocked appropriately for patient needs., Reviewed and verified paperwork, medical studies, images, receipts, and other necessary forms required for medication approval and dispensing., Scheduled appointments for patients, ensuring they received timely care and treatment., Ensured the accuracy of the treatment schemes for patients, verifying that the prescribed therapies were correctly followed., Created and maintained Excel databases containing critical information related to patient profiles, medications, and medical conditions., Updated data regularly to ensure the accuracy and integrity of the patient information, treatment plans, and medication records., Managed the archiving of all patient documents, ensuring proper filing and compliance with documentation requirements., Maintained an organized control system to easily retrieve and track patient records and related paperwork., Administered the cardex system for tracking medications, ensuring accurate records were kept for all medications., Managed the digital inventory, maintaining real-time updates and ensuring stock levels matched the physical inventory. Collaborated with management in strategy meetings, sharing insights and updates to refine service delivery.
