Experienced professional in customer advocacy, project management, and language education, with proven success in communications, issue resolution, and content development across tech, healthcare, and retail sectors.
Experienced in managing complex projects, coordinating teams, and ensuring timely delivery within multi-stakeholder environments.
Skilled in resolving conflicts, managing accounts, and advocating for customer needs across diverse industries.
Proficient in English, Spanish, Korean, and Japanese, facilitating effective communication across cultural and linguistic boundaries.
Adept at mediating conflicts, building rapport, and providing solutions that enhance customer satisfaction.
LINK AMERICA/ E2E NEARSHORE SOLUTIONS COLOMBIA
Project management for business on AT&T USA.. Communication specialist between customers, sellers and AT&T staff via email, Teams and phone calls.. Expert in prevention and issues resolution.
INTERACTIVE CONTACT CENTER
Medical interpretation for providers in USA via video and call.. Interpretation accuracy in medical scenarios, included industry-related terminology.
Amazon S.A.
Retail and accounts management for Amazon customers in USA.. Assistance in accounts recovery and handling.
Colegio Jose Joaquín Castro Martinez
English teaching for levels A1-B1.. Pedagogy development for English area and curriculums/materials creation.
Bachelor degree
High School Degree
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