Carlos - Data Analyst with 3 years of experience in market research

Applied statistical techniques to interpret market research data and generate insights.

Created dashboards and visual reports using tools like Tableau to communicate findings.

Utilized SQL for querying databases and extracting relevant data sets.

Developed complex spreadsheets and pivot tables to analyze data efficiently.

Sales representative and later on as sales mentor, In charge of deliver KPI, Responsible to develop sales skills and follow up on new representatives

Develop teams / group of agents that vary from 9-20 people in different periods of time, Managed specialty teams and OJT team, Gained a deep understanding of the learning process and early stages of the agent’s development

Contact customers and former customers to resolve outstanding balances, Develop payment plans, Recovery process follow up and negotiation