A dedicated customer service specialist with over 5 years of experience supporting clients via multiple channels. Skilled in CRM platforms, payment processing, and sales, fluent in English and Spanish. Known for effective communication, problem resolution, and maintaining high customer satisfaction.
Delivered support through multiple channels, including phone, email, and chat, handling diverse customer needs.
Communicated effectively in English and Spanish, assisting a broader customer base and handling inquiries from diverse backgrounds.
Utilized platforms like Zendesk, Shopify, Five9, and Talkdesk to manage customer interactions and information efficiently.
Facilitated hotel reservations sales and achieved sales goals through excellent customer service and product knowledge.
MX CCS LLC
Provided service to current and new customers for a moving marketplace company., Managed rescheduling, cancellations, and payment updates., Escalated issues to appropriate departments when needed.
Porch
Provided service to current and new customers for a moving marketplace company., Managed rescheduling, cancellations, and payment updates., Escalated issues to appropriate departments when needed.
Calltastic
Assisted customers exclusively via email with exchanges, refunds, and returns., Ensured timely and professional responses to customer inquiries.
Where and When Agents
Sold hotel reservations for various hotel brands., Met sales goals while delivering excellent customer service.
High School Diploma
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