Carlos

Logistics Coordinator

Coordinated documentation for client shipments., Conducted internal meetings with Operations, Cash Application teams., Participated in external meetings with clients and Freight Payment Companies., Managed collection notices, shipment releases, and client account statements., Verified and investigated invoices, resolving disputes and applying credits., Processed refunds.

Account Supervisor

Monitoring and reporting on load statuses, ensuring transparency and effective communication throughout the movement of goods., Obtaining and managing the necessary documentation for logistics activities across air, sea, and land, ensuring compliance with regulations., Meeting the goals and expectations set by clients, fostering strong and trusting relationships., Implementing policies and procedures related to quality and safety, prioritizing client satisfaction and well-being., Facilitated negotiations between operations, freight payment companies, and high-profile clients to reach payment agreements or determine optimal courses of action.

Conducted outbound calls to high-risk clients., Identified potential fraud alerts., Verified client information., Complied required documents., Approved credit and income for vehicle loans.

Conducted document verification for creditworthiness., Authorized car loan credit approvals., Validated applicants’ monthly income.

Delivery Support

Established and oversaw operations in Mexico, Argentina and Chile., Built relationships with clients and Rappi vendors., Managed order fulfillment and customer support., Provided order support.