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Carlos
Customer Support Specialist with 5+ years in Tech & Banking
Video resume
Contacto
Competencias
Delivered comprehensive customer support and troubleshooting across multiple industries and platforms.
Provided technical assistance on voice, TV, internet, and wireless devices, including escalation management.
Managed learning and HR platforms, supporting policy adherence and platform implementation.
Engaged in cross-selling services, increasing product adoption and meeting sales accountability goals.
Utilized strong English language skills to assist clients and support team communication.
Educacion
Resumen
Experienced professional in customer service, technical support, and platform management with a background in tech and banking sectors. Skilled in troubleshooting, cross-selling, and process implementation.
Logros Clave
- Provided technical support and excellent customer service at SITEL for Comcast, handling voice, TV, and internet services.
- Supported and enforced HR policies, managed learning platforms, and participated in the implementation of SAP at Scotiabank.
- Delivered technical support for wireless devices and managed escalations at Asurion, while contributing to insurance sales.
Experiencia
CUSTOMER SUPPORT OFFICER
In charge of providing excellent customer service, as well as technical support for voice, TV and internet services for the US-based company Comcast., An important part of my job was also the cross-sale of the services provided by the company.
EMPLOYEE SERVICES CONSULTANT
Provide support to the bank’s employees on policy and human resources queries., Triage requests from the global human resources platform., Manage the bank’s learning platform and verify compliance., I was present during the implementation of the SAP platform for performance, learning and human...
PREMIER SUPPORT SPECIALIST
Provide technical support on the most common wireless devices., Determine if the case required escalation., Cross sale of the insurance issued by the company, meeting levels of accountability.
SUPPORT AMBASSADOR
Customer service for Airbnb users (both hosts and guests) who required support before, during and after their stay using the service, assisting with processes such as booking, platform usage, refunds, mediation and escalation if necessary.