Carlos - Customer Service Specialist with 2+ years in retail and veterinary sectors

Liberia, Guanacaste Province, Costa Ricaen

Assisted customers at Amazon with inquiries, providing accurate product information to improve satisfaction.

Documented and managed customer interactions using CRM systems for follow-up and issue resolution.

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Resumen

Experienced in customer interaction, CRM documentation, and multilingual support in retail and veterinary settings.

Logros Clave

Supported pet owners at Veterinaria Guanavet by educating on pet care and handling inquiries professionally.

Habilidades

Customer ServiceAdvanced

Handled customer inquiries, complaints, and follow-ups across multiple communication channels.

CRM DocumentationIntermediate

Utilized CRM tools to document and manage customer interactions effectively.

Multilingual CommunicationIntermediate

Communicated professionally in multiple languages to assist diverse clients.

Data ManagementIntermediate

Handled accurate parts inventory and maintained records for operational efficiency.

Veterinary AssistanceIntermediate

Supported pet care education and customer service in veterinary setting.

Idiomas

English(Native or Bilingual)Spanish(Native or Bilingual)

Experiencia

Virtual Customer Service Representative

Amazon

10/2022 - 12/2022

Assisted customers with inquiries and issues through various communication channels., Provided accurate product information to enhance customer satisfaction and engagement., Documented customer interactions in CRM systems for effective follow-up and resolution., Resolved complaints by identifying...

Assistant Veterinary Technician

Veterinaria Guanavet

04/2021 - 09/2022

Assisted customers in selecting pets, supplies, and services., Educated customers about pet care, nutrition, training, and health needs., Answered questions accurately and professionally., Handled complaints and returns in a courteous manner.