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Carlos
Customer Service & Security Professional with 5+ years in Hospitality and Client Support
Contacto
Competencias
Handled multi-channel customer interactions, improved retention rates, and developed problem-solving skills.
Supervised hotel security measures, managed access points, and ensured compliance with safety protocols.
Led and trained teams in customer support and project management, enhancing team performance significantly.
Created and maintained databases for scholarship and quality control, improving workflow efficiency.
Advised clients, negotiated sales, and increased sales volume and client satisfaction.
Educacion
Resumen
Results-driven professional with over 5 years of experience in customer support, security, and team leadership. Skilled in data management, problem-solving, and client relations, ensuring safety and satisfaction in diverse environments.
Logros Clave
- Supervised hotel security operations, ensuring safety protocols and customer service excellence at Hilton Hotels.
- Led a team of 15 agents at Alorica, improving daily performance by 90% and training staff to boost overall efficiency.
- Increased agency sales by 30% at Chevrolet, ranked Top 23 salesperson with 36 units sold from March to December 2023.
Experiencia
SECURITY AGENT
Supervised and ensured the functionality of all hotel security measures., Knowledge of civil protection and emergency security measures., Supervised entrances, sales deposits, and reception areas., Registered and received suppliers and visitors., Provided high-quality customer service and...
QUALITY CONTROL ASSISTANT
Created a record of merchandise that passed quality controls., Developed a database to compare statistics and reduced workload by 40%., Supported document delivery between departments., Assisted with logistics and movement of merchandise in the warehouse.
ASSISTANT
Created databases for scholarship recipients, semester reports, and quarterly calendars for universities., Developed a financial report showing the amount of money allocated to each scholarship recipient., Increased accessibility to information by 85%, facilitating analysis on future students and...
CUSTOMER SERVICE AGENT
Handled chats, emails, and calls., Developed multitasking skills and order management at a 95% level., Maximized customer service and developed problem-solving skills., Increased sales by 35% and shared solutions with colleagues., Achieved a 40% retention rate for customers who didn't want...
INTERNATIONAL BUSINESS
Led a team of 15 customer service agents, improving daily work by 90%., Resolved issues related to payments, medical needs, and equipment., Developed a tool to provide suggestions to agents for better customer interactions., Trained agents to improve their work, resulting in an 85% improvement.,...
SALES ADVISOR
First point of contact for clients, offering personalized solutions., Advised clients on financial options and vehicle selection., Negotiated sales, increasing agency sales by 30%., Assigned clients to the correct department for financing and vehicle support., Top 23 salesperson from March to...