Bilingual Recruitment Specialist with over 3 years of experience and strong Spanish and English language skills, dedicated to providing excellent service and support.
Effectively communicates in English and Spanish to serve clients and support recruitment processes.
Provided empathetic and efficient customer support over two years, developing strong service skills.
Utilizes empathy and tolerance to enhance client interactions and teamwork.
Possesses high-level lexicon and grammar in English and Spanish, ensuring clear communication.
Solvo Global - Pryor Cashman LLP
Review, verify, and update legal documents and client data in the firm's internal platform with high accuracy., Ensure information integrity and consistency across systems, maintaining impeccable attention to detail., Handle sensitive and confidential legal data with strict adherence to privacy and security protocols., Support case management processes by maintaining up-to-date records critical to ongoing legal matters.
National Public Prosecutor's Office of Peru - Ministerio Publico Fiscalia de la Nacion del Perú
Drafted legal documents such as rulings, orders, requests, and official letters required by the prosecutor in charge., Entered and updated case information in the internal system. Organized, indexed, and classified case files and annexes., Supported on-call prosecutorial duties and other tasks as assigned by the prosecutor., Assisted in drafting minutes and maintained the prosecutor's agenda and organize and numbered case files and annex documents., Assisted the public by providing updates on case file status., Received, classified, and logged all incoming documents, reporting directly to the prosecutor.
Yango
Provide solutions to the problems that agents may have; Obtaining an efficiency of 95% closing open cases., Provide a solution in a professional manner demonstrating an empathetic behavior; Achieving a CSAT of 4.7 throughout my management (being evaluated from 1 to 5)., Among other functions; Attend customer requests and concerns, Work as a team identifying the needs of the agents, Guide the agents throughout their management to reach a solution to their problems, Prepare reports for any abnormal situation, and refer them to a protocol form to the corresponding department.
Law
English: Advance English
French
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Webhelp - Philips Lighting
Provide a post-sales solution and follow-up to the customer, ensuring their loyalty to the company; Obtaining a CSAT of 4.8 (being evaluated from 1 to 5) and an NPS of 9 (being evaluated from 1 to 10)., Prioritize correct accuracy both on calls and responding to emails and tickets in terms of grammar and spelling; Achieving an accuracy of 98% (with the minimum accepted being 85%)., Among other duties, Provide post-sales support for Philips Lightning technology products sold, verify the integrity of the products sold, and follow up on supported tickets. Additionally, prioritize the correct use of the English language when responding to clients professionally.
