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Carmen
Project Management Specialist with 10+ years in Construction and Engineering
Contacto
Competencias
Led project planning, execution, and monitoring in construction and engineering environments.
Collaborated with clients, contractors, and team members to meet project requirements and deadlines.
Developed project budgets, monitored expenses, and optimized resource utilization.
Ensured compliance with safety standards and quality protocols during project execution.
Utilized AutoCAD and related tools for designing sketches and project documentation preparation.
Educacion
Resumen
Dedicated project manager with over a decade of experience leading construction and engineering projects, demonstrating strong leadership, planning, and stakeholder collaboration skills.
Logros Clave
- Led multiple large-scale construction projects from inception to completion, ensuring on-time delivery and adherence to budget.
- Developed and implemented project planning strategies that improved team efficiency and resource allocation.
- Managed diverse teams, coordinated with stakeholders, and maintained quality standards across complex engineering initiatives.
Experiencia
Operations Supervisor
Deliver weekly coaching sessions to agents to improve performance based on client priorities., Ensure attendance and schedule adherence to meet team hours., Monitor back office agents to ensure timely ticket completion and consistent productivity aligned with service standards., Ensured timely completion of outbound calls to deliver customer updates and resolutions to their cases effectively., Report team worked hours accurately for payroll processing and compliance.
Quality Assurance Analyst
Monitor and evaluate customer interactions to ensure compliance with quality standards and client expectations., Collaborate with training and operations teams to align quality standards with campaign goals., Facilitate calibration sessions with supervisors and clients to maintain scoring consistency., Develop QA reports to track trends, identify gaps, and recommend process improvements.