Carmen - Customer Service & Sales Specialist with 7 years of client-focused experience

Handled inbound calls, maintained client satisfaction, and managed client inquiries across various industries.

Conducted consultative sales, processed payments, and followed up post-sale to ensure customer trust.

Managed invoicing, billing, and financial workflows, ensuring accuracy and compliance using SAP and Excel.

Supported legal case workflows, updated client data, and managed CRM systems like Clio.

Delivered high-quality customer experience and consultative sales support, Handled client retention, product inquiries, and service upselling, Managed high-volume inbound calls with empathy and efficiency

Consistently met sales targets and processed customer payments, Conducted post-sale follow-ups to ensure satisfaction and product trust, Communicated value propositions focused on long-term customer benefit

Managed client inquiries, lead communication, and appointment scheduling, Assisted with legal intake support and administrative case workflows, Maintained organized client records and followed structured legal processes

Managed pricing validations, invoicing accuracy, and billing operations, Coordinated financial workflows, compliance, forecasts, and budget control, Resolved billing discrepancies across internal teams using SAP & Excel, Supported risk coordination and financial process optimization