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Carol
Customer Service Professional with 10+ years of diverse client-facing experience
Contacto
Competencias
Provided comprehensive support across various roles, including cargo, banking, and hospitality industries, ensuring customer satisfaction.
Handled employee management, financial control, and operational planning in an administrative director role.
Communicated effectively through email, phone, and face-to-face interactions, conferencing daily with clients and internal teams.
Prepared reports, correspondence, and legal documents, ensuring accuracy and compliance.
Organized business and leisure trips, including destination advice and logistics coordination.
Educacion
Resumen
Experienced in client support, process management, and administrative oversight across sectors like finance, hospitality, and healthcare.
Logros Clave
- Managed cargo shipment tracking and reporting at TKARGO LATINO, ensuring timely updates for clients
- Led client onboarding and portfolio management for mortgage and credit card services at PROJECT BPO and BANK OF OCCIDENTE
- Directed administrative operations and financial control at LABORATORIES DRONAL LTDA., including staff management and project feasibility analysis
Experiencia
Customer Service
Sending money and cargo to different countries, Responsible for daily and monthly reports of the movements, profits and expenses of the office, Responsible for tracking each unit of cargo shipments and letting the client know the status, adjustments and any news
Customer Service Officer Bilingual
Provide advice on products and services, Manage processes, Offer solutions, Guide the client
Mortgage Credit Executive
Recruitment of new clients, Management and monitoring for placement of mortgage loans for new and used housing and portfolio purchase of the same line
External executive Credit card
Recruitment of new customers, Management and monitoring for the placement of credit cards and portfolio purchase
Administrative director
Hire and/or fire staff administratively, Ensure adherence to the company's operating policies, Control income, expenses and inventories of the company, Maintain facilities and equipment in optimal condition, Carry out the corresponding procedures to obtain the resources, Keep updated the different existing financial supports for their best use in the operation, Analyze the economic feasibility of the projects to be developed, Develop the monthly operation reports, Develop the annual activity report
Room reservation assistant
Respond by mail, telephone or in person to requests for information about services and registrations at the hotel and attend to guest complaints, Make room reservations, Collect and control daily registration sheets, guest accounts, receipts and vouchers, using a computerized system, Register the arrival of guests and assign rooms
vacation consultant
Inform about trips, destinations, tourist attractions, currency exchange, language, Plan and organize business trips or individual or group vacations
Vacation Consultant
Inform about trips, destinations, tourist attractions, currency exchange, language, Plan and organize business trips or individual or group vacations
Project Secretary
Attend to the public and answer telephone calls, Organize the manager's agenda, Organize and keep the manual or computerized file updated, Prepare routine correspondence, Schedule and confirm the commitments of the managers, Receive and record correspondence and other material, Coordinate the flow information internally or with other departments and organizations, Review and correct documents and correspondence leaving the office to ensure compliance with legal procedures and grammatical rules, Take notes and notes, Prepare meeting minutes and reports, Transcribe correspondence, minutes and other legal documents
Customer Service Assistant
Provide telephone or personal information to clients and the public about services, schedules, rates and regulations, Answer questions from users and investigate complaints filed in relation to services and procedures, Explain the type and cost of service offered, Obtain and process the information required for optimize the provision of the service, Operate means of telephone and electronic communication for customer service, Record the information subject to consultation