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Carol
Customer Service Specialist with 2+ years of bilingual support experience
Contacto
Competencias
Effectively understood and responded to customer needs to ensure quality service.
Managed multiple support cases efficiently within set timeframes across roles.
Quickly adjusted to different client needs and support procedures in bilingual settings.
Focused on delivering high-quality support to enhance customer satisfaction.
Demonstrated initiative in team collaborations and support scenarios.
Educación
Idiomas
Resumen
Experienced bilingual customer service agent with a proven history of supporting diverse clients in healthcare and financial domains.
Logros Clave
- Supported patients in acquiring, following up, and paying for specialized medications at Concentrix Colombia
- Assisted buyers and merchants in managing loans and payments at Sitel Colombia
- Developed bilingual communication skills and customer-oriented approach across diverse support environments
Experiencia
Bilingual Customer Service Agent
Support patients acquiring, following up, and paying for specialized medications.
Bilingual Customer Service Agent
Assist buyers and merchants in managing loans and payments.