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Carol
Customer Service & Logistics Assistant with 5+ years of experience in client support and operations
Contacto
Competencias
Utilized SAP to manage and process order and logistics information.
Prepared reports and managed correspondence using MS Office tools.
Addressed client inquiries and resolved issues across multiple roles.
Managed order statuses and coordinated shipment details for clients.
Worked in retention departments to maintain customer relationships.
Educacion
Idiomas
Resumen
Dedicated professional with 5+ years in customer service and logistics operations, specializing in order processing, client retention, and insurance support.
Logros Clave
- Assisted clients with order placement and tracking at Grainger Panama Services
- Supported customers with insurance-related issues and retention at SSG Group and SITEL Panama
- Ensured accurate order information delivery and tracking at PCCW Teleservices
Experiencia
Logistic Assistant
Assisting the clients with placing orders, Checking availability and lead time of when orders will ship, Identifying the manufacturer of the orders
Customer service representative
Assisting customers with any situations regarding their insurance
Customer service representative
Assisting customers with any situations regarding their insurance, Retention department - retaining customers
Purchasing Power | Back office
Making sure customers receive their PO orders information, Tracking order information