Experienced in delivering customer service across banking, telecommunications, retail, and healthcare sectors, with a strong background in IT support for enterprise clients.
Provided support for banking, mobile, retail, and hospital campaigns, handling customer inquiries and issues.
Supported IT systems and users for healthcare, automotive, and retail clients, troubleshooting technical issues.
Worked as a security dispatcher at the U.S. Embassy in El Salvador, coordinating security responses.
Procured aircraft parts, managing supply chain activities within the aviation industry.
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Utilized bilingual skills to communicate with diverse clients and stakeholders, mainly in Salvador and Mexico.
