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Carolina

Support and Contracts Manager

Video currículum

Support and Contracts Manager
Experienced in using various tools for team communication and project management, ensuring timely completion of important milestones.

Contacto

Guatemala City, Guatemala, Guatemala
Disponible en CazVid
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Competencias

Excellent communication

Demonstrated experience with Excellent communication.

Results agility

Demonstrated experience with Results agility.

Strong emotional intelligence

Demonstrated experience with Strong emotional intelligence.

Project and workflow coordination

Demonstrated experience with Project and workflow coordination.

Deadline and deliverable tracking

Demonstrated experience with Deadline and deliverable tracking.

Educación

BACHELOR'S DEGREE
University of San Carlos of Guatemala
DIPLOMA
Amnesty International
Completed 2020

Idiomas

EnglishC1

Resumen

Support and Contracts Manager open to new opportunities

Experiencia

SUPPORT AND CONTRACTS MANAGER

HCL Technologies
Dec 2022 - Present

Comprehensive management of contracts over $200,000, ensuring compliance with legal and administrative standards for the Xerox Consultant team.. Coordination and follow-up with multidisciplinary teams to ensure complete and timely deliverables, in line with established schedules or requirements.. Workflow supervision to guarantee efficient execution, review of legal documents, quotations, and documentation collection through to client final signature.. Quality control with vendors and process compliance prior to financial approval.. Proactive monitoring of each contractual stage to prevent delays and optimize resources.. Report management and document control to audit internal processes.

SALES SPECIALIST

HCL Technologies
Nov 2016 - Nov 2022

Direct support to Xerox sales representatives in the U.S., managing complex orders according to contract type, equipment involved, and client conditions.. End-to-end administration of sales processes, including order entry, technical verification, follow-up, and successful installation.. Efficient work organization based on established sales targets and SLAs.. Coordination with technical and administrative departments.

GROUP SALES AND SERVICE SPECIALIST

Xerox Business Services
Mar 2014 - Oct 2016

Management of corporate clients and travel agencies in Canada, providing personalized service and resolving logistics and event requests.. Organization and scheduling of events on board cruise ships, coordinating with international staff.. Management of schedules and special group requirements, ensuring a smooth and seamless experience.

Habilidades

Excellent communicationResults agilityStrong emotional intelligenceProject and workflow coordinationDeadline and deliverable tracking

Transcripción del Video

Transcripción del Video 1

I have used Microsoft Teams for team's communication, Google Workspace, Calendly, Asana as well. An example would be that I relied a lot in Google Calendar to set up our reminders of important milestones that I need to complete so nothing caught me off guard.

Transcripción del Video 2

I have used Microsoft Teams for Teams communication, that's the tool that we use.

Transcripción del Video 3

I have used Microsoft Teams for team communication. We use as well...

Transcripción del Video 4

I had a very big and important deal because the revenue was for several million dollars. We had a tight deadline to comply with all the paperwork and requirements. We were falling behind the deadline, so the Xerox consultant was not very happy. So I started to setting up daily meetings with all the parts involved with different teams across the organization. So in those calls, we started discussing the missing pieces, who were responsible, and that worked because that pressure of having to provide updates every day, it helped for us to deliver on time. So that was a simple action that I took, but it worked really well.

Project Manager

In my current position as a project manager, we have to manage several deals at the same time, especially when it's the end of the month, we need to close those deals to make the revenue count for that month. So what I used to do is to set an agenda with my priorities. That was very important to know what was most important and still try to complete all of them and avoid distractions and stay focused so I can do as much as I could.

Project Manager

Good evening, my name is Carolina Dominguez. I currently work as a project manager for Xerox US, and my previous position at Xerox as well was as a virtual assistant, so I have a lot of experience in that area.

Project Manager

Good evening, my name is Carolina Dominguez. I currently work as a Project Manager for Xerox, but my previous job at Xerox as well was as a Virtual Assistant, so I have a lot of experience in that area. I would like for you...

Publicado en CazVid - 3 nov 2026
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