Andrea - Bilingual Customer Support Agent with 3+ years in client services and risk management

Pasto, Nariño, Colombiaen

Provided global customer support for a payment processor campaign, handling inquiries via email focused on tax issues in the US.

Delivered specialized support in Trust and Safety, including content moderation and document review to validate clients and identify business risks.

Contactar via CazVid

Publicado en CazVid

Resumen

Dedicated bilingual professional skilled in client service, content moderation, and risk assessment. Committed to delivering precise, ethical, and effective support in multilingual environments.

Logros Clave

Underwent training in security protocols, risk analysis, and quality standards, ensuring precise and ethical handling of sensitive information.

Habilidades

Effective CommunicationAdvanced

Utilized clear and professional communication skills to assist clients and collaborate within teams.

Bilingual Fluency (Spanish & English)Expert

Provided support and content moderation effectively in both Spanish and English, enhancing accessibility.

Customer Service & SupportAdvanced

Managed customer inquiries, contributed to trust and safety protocols, and handled sensitive information ethically.

Risk Management & Content ModerationIntermediate

Participated in the review and validation of client documents, supporting risk mitigation efforts.

Experiencia

Agente Bilingüe

TELEPERFORMANCE

DEC 2021 - DEC 2025

Brindé atención al cliente global para una campaña de procesador de pagos, gestionando consultas y solicitudes a través de correos electrónicos con un enfoque en la asistencia en temas de impuestos en Estados Unidos., Proporcioné soporte especializado en temas de &#x27;Trust and...