Cassia - Customer Service Representative with 7+ years of experience in client support

Cancún, Quintana Roo, MéxicoRemotoen

Gained over 7 years of customer service experience providing extensive client care and problem solving.

Collaborated with internal teams to develop strategies improving role performance and objectives.

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Resumen

Experienced customer service representative with over 7 years dedicated to client satisfaction and problem solving, located in Cancún, Mexico.

Handled customer complaints efficiently, adhering to company policies and procedures.

Customer SupportExpert

Provided comprehensive customer care, resolving issues and maintaining client satisfaction.

Conflict ResolutionAdvanced

Dealt with difficult situations and customer complaints effectively to turn dissatisfied clients into satisfied ones.

Communication SkillsExpert

Collaborated across functions and communicated policies clearly to improve service delivery.

Sales and UpsellingIntermediate

Utilized upselling techniques to increase revenue while maintaining customer satisfaction.