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Catherine
Data Analyst with 3 years of experience in marketing analytics
Contacto
Competencias
Proficient in analyzing large datasets to derive actionable insights for business strategies.
Experienced in writing SQL queries to extract and manipulate data from databases.
Skilled in creating visual dashboards using tools like Tableau and Power BI.
Applied analytics frameworks to assess marketing campaign performance and ROI.
Educacion
Resumen
A data-driven professional specializing in marketing analytics with a proven track record of enhancing data reporting and campaign insights.
Logros Clave
- Developed comprehensive dashboards that improved data reporting efficiency by 30%
- Analyzed marketing campaign data to identify key trends and improve targeting strategies
- Collaborated with cross-functional teams to automate data collection processes, reducing manual effort
Experiencia
Manage and track domestic and international shipments, Coordinate with custom brokers, carriers and clients to ensure on-time deliveries., Prepare quotations and negotiate pricing with carriers and service providers., Manage Freight and Logistics pricing to ensure competitive and cost-affective rates., Maintain and update rate database for logistics operations.
CUSTOMER SERVICE
Customer service for online customers, Manage a team of remote sales executives in Mexico., Create sales reports for the Regional Managers in the US., Ongoing training for sales agent on the markets in the US, constant feedback to motivate and create new ideas for remote sales executives.
ENGLISH TEACHER
Carry out a class of over 20 students who were in the process of learning English as their second language., Develop learning plan according to the states schedule., Constantly monitoring and coaching students on their learning curve., Develop ideas on how to make sure that the learning of a second language was both, comprehensive and enjoyable.
CUSTOMER SERVICE AGENT
Incoming calls for a customer service campaign called Netspend., Walk customer through the process of making payments and looking at their transactions online., Assist customers over the phone to make sure their billing is completely cleared and understood.
QUALITY COACH
Coach agents on monitored calls., Develop reports for supervisor and quality manager, Develop ways to improve results through constant feedback and one on ones with agents., Develop efficient ways on making call procedures easier for agents to understand and carry out.