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Justin
Customer Service Specialist with 5+ years in B2B and healthcare
Contacto
Competencias
Delivered support via multiple channels, addressing client needs and resolving issues efficiently.
Audited calls and evaluated performance to improve service quality and training effectiveness.
Utilized tools like Microsoft Office, SQL, Jira, and Azure DevOps in daily tasks and reporting.
Supported medical patients, managed enrollments, disputes, and maintained documentation at Humana.
Created training materials and presentations to enhance team performance and onboarding.
Educacion
Idiomas
Resumen
Experienced in providing customer and medical support, performing quality audits, and training teams. Skilled in technical tools including MS Office, SQL, Jira, and Azure DevOps, with a focus on improving service quality and efficiency.
Logros Clave
- Progressed from Tier 2 customer support to QA and training roles at Teleperformance.
- Handled customer inquiries via phone, chat, and email, ensuring customer satisfaction.
- Provided medical customer service, managed enrollment, disputes, and documentation at Humana.
Experiencia
Tier 2 agent
Customer Services Via phone calls, Provide assistance through Chat and Email
Tier 2 agent
Promote to quality assurance, Audit and evaluate calls, Provide an honest score, Create presentations, Train and create feedback for customer service agents
Tier 4 assistant
Provide Customer service to medical patients, Enroll Members into new programs, Dispute Claims and educate providers, Keep in track transportation and pharmacy documentation