Mahlapane - Case Manager with 3+ years in customer service and client support

Brakpan, Gauteng, South Africaen

Managed 80-100 calls per shift, ensuring timely and effective customer support at Europ Assistance.

Handled client data entry and booking using CRM, improving data accuracy and service efficiency.

Publicado en CazVid

Resumen

Experienced in managing customer interactions, data entry, and communication, with a background in journalism. Skilled in handling inquiries, conflict resolution, and reporting. Adaptable and detail-oriented, seeking to leverage diverse skill set in a customer-centric role.

Logros Clave

Supported community journalism by shadowing senior staff and contributing articles for Caxton Newspaper.

Habilidades

Customer Service SupportAdvanced

Handled inquiries, complaints, and conflict resolution using various communication channels.

Data Entry & CRM ManagementAdvanced

Managed client information and service bookings, ensuring data accuracy and process efficiency.

Reporting & CommunicationIntermediate

Prepared reports and followed up on bookings at Europ Assistance, and compiled articles as part of journalistic tasks.

Technical SkillsAdvanced

Proficient in Microsoft Office Suite, email/chat handling, and deadline management.

Idiomas

Bilingual/multilingual communication

Experiencia

Case Manager

Europ Assistance

12/2013 - 01/2015

Answering and logging 80-100 calls per shift, Managing client information and booking a service onto CRM system, Dispatching internal and external service providers, Reporting writing and following up on the booking