D - Virtual Assistant with 5+ years of administrative support and process improvement

Nairobi, Nairobi County, Kenyaen

Managed scheduling and administrative support for over 20 professionals, improving efficiency and reducing conflicts by 30%.

Coordinated virtual meetings and webinars, achieving a 95% attendee satisfaction rate through effective communication.

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Resumen

Dedicated Virtual Assistant with over 5 years of supporting teams and executives. Skilled in scheduling, webinar coordination, project management, and customer service, with a focus on improving efficiency and communication.

Logros Clave

Implemented a new project management system, reducing task completion time by 30% and enhancing team collaboration.

Habilidades

Time ManagementAdvanced

Applied to prioritize tasks, meet deadlines, and optimize scheduling as a virtual assistant.

Microsoft Office SuiteExpert

Utilized Word, Excel, and PowerPoint for document creation, data management, and presentations in various roles.

Communication SkillsAdvanced

Facilitated effective communication during meetings, webinars, and customer support interactions.

CRM ManagementIntermediate

Managed customer relationships and support data to enhance service delivery and client satisfaction.

Experiencia

Virtual Assistant

ATHENA

06/23 - 09/24

Successfully managed scheduling and administrative support for a team of 20+ professionals, improving efficiency and reducing scheduling conflicts by 30%, Coordinated and executed virtual meetings and webinars, achieving a 95% attendee satisfaction rate through effective communication and technical...

Customer Service Representative

JAMII TELECOMMUNICATION

01/22 - 06/22

Coordinated with the team to provide 24/7 customer support which improved customer satisfaction by 20%, Helped streamline customer service processes, reducing response time by 35%, Implemented customer service strategies, improved service quality and streamlined processes in the organization,...