Nelson - Customer Success & Client Support Specialist with diverse industry experience

Proven ability to build strong client relationships and ensure satisfaction across service roles.

Expertise in utilizing Zendesk and Salesforce for case tracking, client management, and reporting.

Applied troubleshooting skills to resolve issues efficiently and identify underlying problems.

Fluent in English and Spanish, facilitating effective communication in diverse environments.

Experience in reviewing data and generating reports to support operational decision making.

Facilitated accurate communication between healthcare providers and patients, ensuring clarity and satisfaction., Managed sensitive conversations with professionalism and interpreted complex medical terminology.

Coordinated daily logistics operations and confirmed 50–200 shipments per shift., Delivered customer-facing support, resolved time-sensitive issues, and ensured documentation accuracy.

Reviewed and validated student insurance plans, resolved customer concerns via email, and ensured compliance with state and institutional requirements.

Investigated account activity to assess risk and policy compliance., Documented cases in CRM systems and communicated findings to internal legal teams.

Handled escalated customer issues, processed refunds and billing adjustments, and collaborated with finance and operations teams to ensure timely resolutions.

Guided customers through vacation planning, recommended packages, and increased revenue by upselling onboard services.