Skilled in Salesforce, data reporting, workflow automation, and technical support. Proven ability to manage large datasets, optimize CRM processes, and train diverse user groups. Adept at maintaining high data accuracy and implementing efficient automation solutions.
Extensively configured, maintained, and supported Salesforce environments for sales and service workflows.
Excel-based templates, dashboards, and report creation to streamline data processing and visualization.
Developed automated workflows to improve operational efficiency within CRM systems.
Provided technical support and created training materials to onboard global Salesforce users.
VMware
Managed data entry and cloud-based record updates for 3,000+ insurance claims., Developed Excel-based templates for standardized data processing., Collaborated with internal audit teams to maintain 99% data accuracy.
NTT Data Services
Administered Salesforce Sales Cloud and Service Cloud environments including user roles, permissions, and data security., Created workflows, dashboards, reports, validation rules, and approval processes., Resolved 500+ technical support tickets with efficiency and professionalism.
Amazon
Configured and maintained Salesforce user settings, licenses, and permissions., Led internal support ticket resolution and documentation of platform changes., Developed onboarding materials to train global users.
Bachelor’s
Bachelor’s
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Collaborated with audit teams to ensure high data integrity standards across platforms.
