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Cecilia
Legal Support and Administrative Professional with 5+ years of diverse experience
Contacto
Competencias
Developed macros and tools to automate banking and administrative workflows, improving efficiency.
Handled customer complaints, inquiries, and payments across banking, legal, and humanitarian settings.
Managed legal document preparation, client follow-ups, and appointment scheduling for a law firm.
Mapped news reports, maintained news updates, and established contacts with journalists in Paraguay.
Proficient in Spanish and English, managing Google suite, Microsoft Office, and social media platforms.
Educación
Idiomas
Resumen
Experienced in administrative management, process automation, client relations, and supporting legal and human rights activities across diverse environments.
Logros Clave
- Supported human rights reporting and media contact establishment at Amnesty International Paraguay.
- Automated internal banking processes through macro development, reducing manual work for ITAU Paraguay Bank.
- Managed legal documents, client communication, and payment processes at a law firm, ensuring operational efficiency.
Experiencia
Intern
Mapping of news regarding Human Rights violations in Paraguay., Update news on Amnesty International's web page., Attempt to establish contact with foreign journalists interested in writing news on situations of Human Rights violence in Paraguay.
Commercial Agent / Administrative Assistant / Operational Assistant
Attention to customer complaints., Processing credit applications., Submitting specific customer inquiries or requests to the corresponding departments., Management of authorizations to process transfers abroad., Generation of reports and preparation of institutional communications., General agency support concerning systemic problems., Handling of the cash system to provide support to cashiers., Development of projects and/or implementations to automate internal processes., Creation of tools or macros to automate tasks and reduce hourly workloads to perform such tasks.
Administrative Assistant of a Law Firm
Control, organization, and linking of emails to the firm's system (Merus, LollyLaw)., Online client payment processing., Scheduling meetings in Google Calendar via Meet and/or zoom., Immigration case follow-up calls., Follow-up on pending payments., Preparing, organizing, and sending legal documents to be signed by clients., Appointment reminders and scheduling via email and/or phone calls. (Ringcentral)., Daily recording and organization of payments made by clients.