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Competencias
Demonstrated experience with Customer Service.
Demonstrated experience with Data Entry & Documentation.
Demonstrated experience with Scheduling Management.
Demonstrated experience with HIPAA Compliance.
Demonstrated experience with CRM.
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Experiencia
Customer Support & Logistics Coordinator
Provide customer service via phone, email, and chat for individuals booking moving services through third-party brokers., Support brokers directly with coordination, status updates, and resolving service issues., Manage 6–10 active customer or broker cases daily., Perform detailed data entry and documentation between brokers and the moving company., Assist drivers with logistics including route planning, accommodations (flights/hotels), mechanical needs, maintenance, and storage unit coordination., Responsible for creating, sending, and ensuring completion of all contracts (Bill of Lading)., Send out previous day’s paperwork, including Bills of Lading and inventory documentation, to brokers to maintain operational alignment.
Healthcare Advocate Representative
Managed an average of 35 daily pharmacy-related tasks including prescription renewals, copay/accumulator reviews, and drug coverage verification., Called doctors' offices to request prior authorizations or prescription renewals; faxed and tracked documentation., Assisted members with pharmacy plan benefits and home delivery orders., If required, handled pharmacy claims and inquiries while ensuring strict HIPAA compliance.
Team Leader
Supervised a team of 12 agents responsible for referral verification, appointment scheduling, and patient assistance., Ensured each team member completed insurance referral documentation and renewals accurately., Prepared and presented detailed weekly reports to the client, covering: Referrals sent out and managed, Weekly booked appointments, Total handled calls per agent., Led internal meetings and coached new hires on scheduling processes and clinic protocols.
Scheduler
Scheduled imaging appointments and provided assistance with directions, contact information, and service details., Verified insurance eligibility and processed diagnosis and prescription documentation for pre-authorizations., Ensured timely and accurate coordination of documentation and patient experience across services.
Advanced Technical Support
Delivered technical support for mobile services including data and call troubleshooting., Handled SIM activations, device unlocks, warranty processing, and international billing explanations., Completed device sales and educated customers on service plans.