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Mexico/US Freight Operations Coordinator
Proactively monitored shipments in real-time via McLeod system, updating statuses, ETAs, and trailer assignments, identifying root causes for delays and reducing deviations by 20% through analytical reports., Facilitated effective communication with plants, carriers, and clients using Teams, WhatsApp, and Outlook, resolving last-minute changes and ensuring transparency, resulting in improved stakeholder satisfaction., Oversaw full transportation documentation (bills of lading, cartas porte), ensuring accuracy and regulatory adherence for cross-border and national shipments enhancing operational efficiency by 60%., Generated daily Excel reports and email updates on operational KPIs (transit time, fulfillment rate, inconsistencies), supporting strategic decision-making.
Operations Leader
Led a campaign team by providing training, supervision, and daily reports to management, ensuring operational goals were met efficiently., Handled customer service and sales as an appointment setter and cancellation agent, managing high-volume workloads and achieving targets under pressure.