Cesar - Customer Service & Support Specialist with 5+ years in Banking, Hospitality, and Tech

San Salvador, San Salvador Department, El Salvadoren

Provided customer support for online banking at Chime, addressing user inquiries efficiently.

Supported booking and risk assessment processes for Get My Boat, enhancing user experience.

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Resumen

Experienced in delivering support across banking, travel, and messaging domains with strong tool proficiency.

Logros Clave

Managed communications for over 200 clients across diverse industries at Easy Bee Answering Services.

Habilidades

Customer ServiceAdvanced

Handled customer inquiries and support across banking, hospitality, and messaging services.

Support & CommunicationAdvanced

Provided technical and operational support for bookings, fraud checks, and communication channels.

CRM & Help Desk ToolsIntermediate

Utilized tools like Hubspot, Zendesk, and Salesforce for customer interactions and data management.

Operations SupportIntermediate

Supported facilities, logistics, and maintenance operations through situational awareness and coordination.

Experiencia

Live chat Customer Service Agent

Chime

Jan 2018 - March 2019

Customer service support for online banking.

Facilities maintenance agent support

7 Eleven

Apr 2016 - Jan 2019

Customer Service, Risk and Logistic Support

Get My Boat

March 2021 - July 2024

Support owners and renters with bookings providing an outstanding service., Make fraud checks on the confirmed bookings., Help owners plan the best trip for their customers by assigning the perfect boat by number of guests, location, time, and dates.

EASY BEE ANSWERING SERVICES

Jun 2019 - Feb 2021

Support more than 200 companies in the US (Clinics, law firms, facilities maintenance, construction, grooming, etc) by taking messages and redirecting calls to the right person.