César - Customer Service & Operations Specialist with 10+ years in Banking and Retail

Provided high-quality customer service across multiple roles in banking and contact centers, emphasizing negotiation and satisfaction.

Organized and executed branch openings and logistics in banking environments, ensuring smooth setup and operations.

Handled cash transactions, ATM replenishments, and large withdrawals, maintaining accuracy and security.

Performed duties of GIS Technician, focusing on map editing, revision, and correction tasks.

Sold mass consumption goods, attended credit customers, and managed collections in a retail environment.

selling mass consumption goods, attending to credit customers, in charge of collections in the assigned area

organization and logistics for the public opening of a new branch

organization and logistics of the branch opening to the public

Shipping and receiving cash shipments, replenishing 4 ATMs, handling deposits, cashing checks, processing large withdrawals

Processing Local and International Transfers, handling Manager's Checks and Certified Checks, International Money Orders, Capturing Credit Card Remittances, Providing guidance to individuals requesting bank services, Delivering account statements, manager's checks, refund checks

performing the duties of GIS Technician (Geographic Information System) specializing in the editing, revision, and correction of cartographic maps