Cesar - Technical Support Specialist with 20 years in customer service and IT

Delivered hardware, network, and POS system support across multiple industries, resolving technical issues efficiently.

Handled customer inquiries, escalations, and assistance in contact centers for North American clients across sectors.

Resolved network-related problems, including connectivity and hardware issues, for corporate and retail clients.

Set up and maintained printers, remote equipment, and troubleshoot platform/browser issues for diverse organizations.

Managed escalations and provided dedicated support for large accounts in the hospitality, retail, and utility sectors.

Provide technical support to small and midsize businesses, Help merchants with issues related to their POS stations and POS systems, Assist with Payment Terminals and Printers and other hardware, Resolve network related issues, Help with escalations, Provide support to large accounts such as...

Provided customer service and roadside assistance in the United States and Canada

Provided customer service and tech support for thera-link.com users and providers, Helped with technical issues such as connectivity issues, platform troubleshooting, browser issues, Set up appointments and dispatched technicians for Amazon Stores

Provided customer service and helped homeowners to find contractors for home repairs, new builds, installations, maintenance jobs

Provided IT support to Aramark corporate employees, Helped with software and hardware issues and network problems, Performed back office work

Worked as customer service representative for TW cable LA, Promoted to T2 or floor walker after 6 months, Covered one of the supervisors for the night shift for the last 7 months