Dedicated support agent with over 5 years of experience in customer service, back office support, and technical troubleshooting across various industries. Skilled in managing high-volume interactions and document review, with a strong record of enhancing customer satisfaction and operational efficiency.
Provided multi-channel support via chat, email, and calls, utilizing CRM tools like Zendesk and Salesforce.
Reviewed and approved customer documents including IDs, passports, and partnership materials.
Handled high volumes of emails and tickets to resolve customer issues and process transactions efficiently.
Provided technical troubleshooting and basic support for customer's technical issues remotely.
Teleperformance El Salvador
Resolved customer inquiries regarding internet, landline, and digital TV services effectively, enhancing customer satisfaction.
Sitel El Salvador
Provided customer service and technical support to multiple customers through phone, SMS, and chat in the Sony (audio department).
Telus International El Salvador
Reviewed and approved multiple documents customers sent, such as IDs, passports, threshold documents, and partnerships., Checked websites for product provision and illegal product sales, verifying internet presence., Helped customers with splitting rent amounts, memberships, or late fees., Handled...
Teleperformance El Salvador
Provide customer service to organizers worldwide who face various issues in creating, managing, or charging for their events, tickets, and payouts to multiple attendees. This support is offered through chat and email.
vocational technician in automotive mechanics
Automotive Technician
Descubre otros profesionales con experiencia similar
Extensive experience working remotely providing customer service, technical support, and administrative assistance.
