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Customer Service & Support Specialist with 5+ years of experience in healthcare, legal, and hospitality sectors
Video resume
Contacto
Competencias
Provided high-quality support to clients and customers across healthcare, legal, and hospitality industries.
Utilized CRM tools to track customer interactions and enhance engagement and support efficiency.
Supported legal processes and document management, ensuring compliance and timely communication.
Performed basic data analysis and KPI monitoring to support sales and support activities.
Fluent in English and Spanish, facilitating communication with diverse communities and clients.
Educacion
Idiomas
Resumen
Experienced in customer engagement, healthcare support, legal assistance, and hospitality, with strong bilingual skills and a passion for helping others.
Logros Clave
- Supported legal, healthcare, and customer service teams across diverse roles, demonstrating role progression and skill diversification.
- Achieved customer satisfaction scores above 90% at Cigna Medicare through empathetic and efficient communication.
- Contributed to a 15% increase in customer retention at Hilton Hotels by delivering personalized guest service.
Experiencia
Customer Experience Trainee
Completed intensive training in customer engagement, sales strategies, and CRM optimization., Excelled in simulated scenarios, demonstrating advanced problem-solving and communication skills., Developed techniques to enhance client satisfaction and streamline support processes.
Customer Service Representative
Delivered high-quality support to Medicare clients, resolve inquiries and ensure compliance with healthcare regulations., Achieved customer satisfaction scores above 90% through empathetic and efficient service., Managed high call volumes while maintaining accuracy and professionalism.
Legal Support Representative
Guided clients through legal processes related to traffic violations., Maintained accurate records and ensured timely communication via email and WhatsApp., Supported attorneys with case documentation and client follow-ups.
E-Filer
Filed legal documents electronically for county court systems., Ensured compliance with filing deadlines and formatting standards., Collaborated with legal teams to streamline document workflows.
Technical Support Specialist
Assisted cashiers in resolving issues related to sales reports, hardware, and technical support., Aided via phone, chat, and email, ensuring timely and effective resolution of problems.
Customer Support Agent
Assisted guests with reservations, loyalty program inquiries, and service issues., Contributed to a 15% increase in customer retention through personalized service., Utilized CRM tools to track interactions and improve guest experience.
Sales and Support Specialist
Promoted mobile and internet services, consistently exceeding monthly sales targets., Provided technical support and billing assistance, reducing call escalations by 20%., Analyzed customer data to identify upselling opportunities.