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Chandra
Sr.Customer Support Executive
Contacto
Competencias
Demonstrated experience with Communication.
Demonstrated experience with Escalation Mangment.
Demonstrated experience with Team Leadership.
Demonstrated experience with Training/Mentoring.
Demonstrated experience with Problem-Solving.
Educación
Resumen
Sr.Customer Support Executive open to new opportunities
Experiencia
Sr.Customer Support Executive
Resolved customer queries via phone, email, and chat with high accuracy and empathy.. Managed escalated issues and ensured timely resolution.. Mentored and trained new team members.. Maintained detailed records of customer interactions and ensured adherence to company policies.. Consistently met or exceeded KPIs in response time, resolution time, and quality metrics.
Customer Service Excutive
Resolved customer queries and escalations across chat, email, and phone while maintaining high service quality and customer satisfaction.. Handled order management, refunds, replacements, and issue resolution in coordination with cross-functional teams.. Assisted the Training Team in creating training materials, SOPs, and knowledge-base content.. Supported onboarding and mentoring of trainees by providing process guidance and operational assistance.. Consistently met performance KPIs, including response time, resolution rate, and quality standards.
Customer Service Excutive
Assisted customers with order placement, tracking, cancellations, refunds, and issue resolution through chat and voice support.. Provided product troubleshooting and coordinated with internal teams for timely customer support.. Supported training, onboarding, and OJT activities for new hires.. Acted as an off-roll Team Leader and assisted in floor management and WFM operations.