Experienced software engineer with a strong background in developing scalable financial applications and leading system migrations.
Utilized Java for backend development and system integration tasks.
Participated in migrating on-premise systems to cloud environments such as AWS.
Worked within agile teams to deliver software solutions iteratively.
Designed and optimized database schemas for financial transaction systems.
GRUPO INTUR Franchise: Little Ceasar’s
Always demonstrate genuine concern for guests' well-being., Act as a filter for guest complaints and concerns to the client., Ensure the quality of goods is maintained within company standards., Ensure customer requests are dealt with in a timely and efficient manner and ensure the appropriate follow-up is carried out; Proactive approach to problem-solving., Inventory Control, Product Rotation, Cash payments and guest account inquiries., Culinary Admin, Cashier, Waiter, Order Listings, Sales & Customer Service, Answering guests' account inquiries and following up on any check discrepancies., Follow up on obtaining method of payment and declined credit cards, Ensure compliance with OCI Culinary Administration Standards and Process documentation, Display courtesy every time I'm in contact with customers or coworkers., Maintain a safe and sanitary environment for guests and fellow employees., Clean carpets, floors, walls, ceilings, and windows and remove the effects of water and other damages such as dirt, soot, stains, mildew, and excess water and moisture., Prepare and update all training logs for the galley personnel., Assist the restaurant in entering the food requisition.
Allied Global Straight Talk Account
Customer Care Service Hero, Phone etiquette, Activate/Deactivate Accounts, Block/Unblock Accounts, Device Troubleshootings, Portability, Roaming, Adding more Airtime, Follow up on all maintenance reports.
Startek S.A. Altia Nova Centro Tegucigalpa Walmart Account
Business Management
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Comply with the codes of ethics and the legal terms to ensure the protection and privacy of personal information., Provide all the options and opportunities to our clients to ensure we grant them the best customer service., Provide the maximum of attention and sympathy to the customer's issue presented., Provide the best solution possible based on the company standards., Evaluate the development and performance of the team through quality assistance, and evaluations, and provide feedback to ensure the optimum qualification at the moment of being evaluated by the client.
Oddette Bendek’s Cafe
Keep record and inventory of the requisition of the incoming and outgoing books., Stock up on food three cafesock, Inventory Control, Product Rotation, Order Listings, Manage a daily wallet of Lps200,000.00 daily of goods, Balance daily bills, Driver, charger, footboard
Intouch CX Chamberlain Account
Comply with the codes of ethics and the legal terms to ensure the protection and privacy of personal information., Provide all the options and opportunities to our clients to ensure we grant them the best customer service., Provide the maximum of attention and sympathy to the customer's issue presented., Provide the best solution possible based on the company standards., Provide Technical Support over the Phone/Text/FaceTime, Program/Deprogram Wireless Remote Controls, Set up and Program MyQ Devices and connect them to the server through the App., Multitask within the call to look for any terminology and manuals of different Manuals of Garage door opener model from [contact hidden], plus be focused at all times on the call., Generate reports at the end of the day for calls., Report any issue that occurred during the call., Diagnose, Troubleshoot, Resolve, Send Replacements if needed., Credit card purchases, Guide customers in how to do the proper maintenance, programming of software, travel limits, assembly, installation of Chamberlain, LiftMaster and Craftsman Garage Door Opener products.
Alberto’s Towing
Provide the maximum of attention and sympathy to the customer's issue presented., Phone Etiquette, Roadside Assistance knowledge., Logistics, Provide services of dispatcher to insurance companies such as Triple AAA, Geico, Allstate, Tesla, FleetNet, National Automobile Club, Quest X, Roadside Rescue., Tow book and Dispatch D3 knowledge., Handle internal platforms to manage the call., Multitask within the call to look several calls at a time, plus be always focused on the call., Generate reports at the end of the day for calls., Provide on time roadside assistance services such as towings, winch-outs, lockouts, fuel deliveries, jumpstart and property tow impounds.
