Charlie - Customer Service & Sales Specialist with 5+ years of cold calling experience

Medellín, Antioquia, ColombiaRemotoen

Engaged in cold calling for client product and service promotion across multiple roles.

Maintained detailed records of customer interactions to facilitate follow-up and lead management.

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Resumen

Experienced in cold calling, customer engagement, and sales with a background spanning multiple call center roles.

Logros Clave

Progressed through roles demonstrating active client engagement and communication skills.

Habilidades

Customer ServiceAdvanced

Provided customer support and engagement through effective communication and problem-solving.

Cold CallingAdvanced

Conducted outbound calls to promote products and services, handle objections, and generate leads.

Sales StrategiesIntermediate

Applied various sales techniques to facilitate customer interest and drive sales conversions.

Team LeadershipBeginner

Assisted in coordinating team efforts and supporting sales initiatives in customer service roles.

Experiencia

Cx service rep

Sitel BPO

Dec 1st 2010 - March 1st 2013

Engaged in cold calling for various clients, aiming to promote products and services effectively., Utilized strong communication skills to generate interest and drive sales., Successfully navigated objections and cultivated leads through friendly and persuasive interactions., Maintained detailed...