Chrisder - Workforce Coordinator with 5+ years in Customer Service & BPO sectors

Handled scheduling, real-time data analysis, and workload optimization for customer support teams.

Provided email, call, and chat support in high-volume environments across healthcare, B2B, and customer service domains.

Utilized tools like Zendesk, ServiceNow, Intercom, and Puzzel to manage customer data and improve service delivery.

Streamlined communication and collaborated with teams to refine workflows and training initiatives.

Managed B2B cold-calling, scheduled appointments, and maintained pipelines via CRM tools.

Manage schedules and breaks for global CX teams ensuring balanced coverage and SLA compliance., Analyze real-time data to optimize agent distribution and workload balance., Collaborate with Operations and W FM teams to improve forecast alignment and daily task assignment.

Delivered fast, high-quality email support for global customers., Shared product knowledge with new team members, boosting onboarding success., Improved internal communication and service consistency across shifts.

Handled inbound calls and resolved complex customer concerns promptly., Supported peer development and performance improvements during downtime.

Provided empathetic and efficient call-based support in a high-volume environment., Contributed to training initiatives to enhance team performance.

Managed B2B cold-calling campaigns and scheduled qualified appointments., Followed up with leads via email and CRM tools to build long-term pipelines.

Supported healthcare providers by clarifying claims and coverage details., Ensured data accuracy and prevented appointment or billing errors.

Handled inbound/outbound sales calls, offering tailored service promotions., Achieved top sales results through persuasive communication and follow-ups.