Dedicated event and operations specialist with a proven track record in managing large-scale events, optimizing logistics, and enhancing guest experiences across hospitality and freight industries.
Extensive experience coordinating corporate, pharmaceutical, and high-profile events with precision.
Proficient in route optimization, load scheduling, and fleet management to improve operational efficiency.
Skilled in delivering exceptional guest experiences in hospitality and event environments.
Experienced in reservation systems, venue management, and revenue generation strategies.
Mikasa Hospitality Group
Manag end-to-end logistics for 100+ corporate and pharmaceutical events annually, including venue sourcing, private dining negotiations, AV coordination, and guest accessibility needs.. Develop data-driven tools (dashboards, trackers, cost models) to improve decision-making and standardize event operations across multiple regions.. Conduct cost analysis and vendor performance reviews to drive budget efficiency and enhance event quality.. Coordinate travel, transportation, accommodations, and schedules for executives and event teams, ensuring seamless multi-city execution.. Improve operational workflows by introducing structured processes, documentation systems, and logistics pipelines.
JC Freight LLC
Manage daily freight coordination, including load tenders, schedule adjustments, route optimization, and delivery monitoring. Oversee carrier operations for a multi-truck fleet, improving utilization rates and reducing downtime.. Strengthen relationships with major freight brokers to secure consistent, high-quality loads and stabilize revenue.. Implement logistics workflows, documentation processes, and SOPs for dispatch, driver communication, and cargo updates.. Ensure compliance with DOT, ELD, and safety regulations; maintained documentation and supported audits.. Use performance data and operational KPIs to improve route timing, reduce inefficiencies, and support capacity planning.. Coordinate invoices, PODs, lumper receipts, and factoring submissions to ensure accurate and timely payment cycles.
B.A
One challenge I faced while coordinating deliveries was when a driver was running late to a time-sensitive appointment because of traffic and a delay at their previous stop. At the same time, the receiver was expecting the truck within a strict window, and there was a risk of the delivery being rejected or rescheduled. To solve it, I immediately contacted the driver to get an accurate ETA and understand the exact cause of the delay. Then, I reached out to the receiver to communicate proactively, explain the situation professionally, and ask whether there was a flexibility with the appointment time at all. While doing that, I kept checking for updates from the driver so I could provide real-time communication. Because I stayed calm, communicated clearly, and kept both sides informed, we were able to avoid a failed delivery. The receiver allowed a later arrival, the driver completed the delivery successfully, and we kept the customer relationship intact.
In my logistics experience, I've often had to manage multiple dispatch requests at the same time, especially when drivers, brokers, and customers all needed updates at once. I prioritize by urgency, appointment time, and operational impact, making sure time-sensitive loads were handled first. I stayed organized by tracking everything in real time, keeping communication clear, and following up consistently so nothing fell through the cracks. This approach helped me keep operations moving smoothly under pressure.
Hi, my name is Christian, and I'm excited to apply for this remote dispatcher role. I have experience in logistics and fast-paced operations, coordinating drivers, managing schedules, and handling dispatch communication with a strong focus on accuracy and customer service. I'm highly organized, comfortable working under pressure, and confident using tools like G Suite, Microsoft Office, and logistics platforms. With my strong English skills and ability to manage multiple priorities, I'm confident I can be a wonderful addition to your team.
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Proficient in Toast, OpenTable, SevenRooms, and POS systems to streamline operations.
Verōnika and Chapel Bar at Fotografiska
Implemented and oversaw reservation systems for prestigious entertainment venues, projecting a revenue of $1.5 million from large party bookings.. Adapted adeptly to dynamic business environments, collaborating on the development of operational procedures and offering support across various areas to uphold the integrity of Verōnika Restaurant and Chapel Bar operations.. Champion service excellence as a core value, recognizing the pivotal role of consistently surpassing guest expectations in fostering lasting member and guest satisfaction, retention, and rapport.. Direct and manage the daily planning and maintenance of reservation operations, ensuring seamless integration, efficiency, and overall success.. Spearhead reservations team recruitment efforts, establish robust operating protocols, and facilitate comprehensive training schedules for new staff onboarding and development.
Tigre LES
Managed front-of-house operations effectively during the grand opening, ensuring a flawless guest experience and garnering positive feedback from patrons.. Coordinated multiple high-profile events, consistently exceeding revenue targets by 30% and positioning the lounge as a premier venue for private gatherings and corporate events.. Processed payroll for 50+ front-of-house staff members during the lounge's grand opening, guaranteeing accuracy and punctuality in wage disbursements.. Implemented a new payroll system, reducing processing time by 25% and significantly decreasing errors, thereby improving overall payroll efficiency and reliability.. Maintained 100% compliance with federal and state payroll tax obligations, ensuring adherence to regulatory guidelines and avoiding penalties.. Streamline benefits administration processes, enhancing employee satisfaction and ensuring alignment with organizational policies and legal requirements.
Rule of Thirds, Sunday Hospitality
Collaborated closely with Event Sales Managers, Event Captains, and Event Chefs to ensure flawless execution, coordinating the timely delivery of essential equipment and beverages for catered events accommodating up to 500 attendees.. Developed standardized operating procedures (SOPs) for efficient inventory management and seamless delivery of all disposable items required during catered events.. Oversaw comprehensive beverage inventory management, encompassing both alcoholic and non-alcoholic selections; proactively identify discrepancies and communicate replenishment requirements to the owner.. Created and implemented tailored Excel checklists and worksheets for each event, meticulously detailing specific pack-out items to streamline operations and enhance event preparedness.. Recruited and onboard new event staff members, providing comprehensive training and ongoing leadership, motivation, direction, and support to foster a cohesive and high-performing restaurant team.
Kind Regards, Ding-a-ling Cocktail Lounge, Bongos NY
Oversaw venue operations meticulously, ensuring strict adherence to company standards; adeptly manage labor costs and generate insightful reports promptly to drive sales growth.. Collaborated on menu development, encompassing planning, costing, layout design, and printing to optimize offerings and enhance customer satisfaction.. Directed comprehensive restaurant operations, encompassing staff management, customer relations, vendor partnerships, inventory oversight, and strategic food and beverage procurement.. Addressed and resolved customer concerns promptly, investigating complaints related to food and beverage quality and service across all three venues to uphold brand reputation.. Managed venue-specific email communications, effectively delegating tasks to General Managers or Events Directors as needed, ensuring streamlined operations and timely responsiveness.
ATLA, NoHo
Collaborated directly with renowned Mexico City Celebrity Chef, Enrique Olvera, serving at one of his two distinguished NYC restaurants under the esteemed Casamata Hospitality Group.. Skillfully managed front-of-house (FOH) labor costs, consistently aligning with and optimizing budgetary objectives.. Implemented cost-saving measures through meticulous analysis of labor, food, and beverage expenditures, driving operational efficiency and profitability.. Conducted regular inspections of restaurant operations to uphold and elevate the standard of customer service, ensuring unparalleled dining experiences.. Facilitated periodic performance evaluations for staff members, fostering continuous improvement and maximizing organizational effectiveness.. Amplified monthly sales by approximately $11,000 through tailored event services and cultivating strong client relationships.. Secured over 80% of inquiries for in-house events and private functions, leveraging a proactive approach and exceptional customer engagement strategies.
Havana Central
Served as the lead coordinator, actively partnering with clients during events ranging from weddings and luncheons to fundraisers, ensuring seamless execution and client satisfaction.. Developed comprehensive cost proposals, providing clients with transparent estimates to facilitate informed decision-making for event planning.. Created detailed checklists and invoices, distributing them efficiently across relevant departments to streamline coordination and execution.. Directed all facets of event logistics, from setup to teardown, while maintaining meticulous attention to detail and adherence to established timelines.. Skillfully managed event budgets, optimizing resource allocation and ensuring financial objectives were consistently met.. Coordinated venue bookings, secured entertainment, arranged photography services, and scheduled keynote speakers, ensuring a tailored and memorable event experience.