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Christian
Tow Dispatcher
Contacto
Competencias
Demonstrated experience with Field Service Lightning (FSL).
Demonstrated experience with Geotab.
Demonstrated experience with RingCentral.
Demonstrated experience with Phone and written communication.
Demonstrated experience with Microsoft Office.
Educación
Resumen
Tow Dispatcher open to new opportunities
Experiencia
Tow Dispatcher
Coordinated high-volume roadside assistance and field-service requests, assigning technicians based on urgency, availability, location, and customer needs.. Managed daily dispatch schedules and prioritized service requests to support timely completion of assignments.. Monitored technician availability and service progress, adjusting assignments when circumstances changed.. Maintained continuous communication with customers, technicians, and management throughout the service process.. Provided customers with service updates, estimated arrival information, and follow-up communication.. Handled urgent service requests and schedule changes while maintaining accuracy and professionalism under pressure.. Followed up on active assignments to ensure technicians were progressing toward completion.. Maintained accurate customer information, service records, dispatch notes, and operational documentation.. Used Field Service Lightning (FSL), Geotab, RingCentral, and other operational systems to manage and track service activities.. Assisted management with daily operational coordination, reporting, data entry, and assignment tracking.
Account Associate
Managed high-volume customer accounts and service requests while maintaining accurate and up-to-date records.. Scheduled service appointments and coordinated technician visits according to customer requirements and availability.. Communicated with customers through phone, email, and online support channels to provide timely assistance and service updates.. Coordinated with internal departments and service teams to resolve complex issues and ensure proper follow-through.. Managed multiple customer interactions and service requests across several software applications while maintaining productivity, quality, and accuracy.. Documented customer concerns, service requests, actions taken, and follow-up requirements.. Prioritized competing customer needs and escalated issues requiring additional support or management intervention.. Maintained professional communication while handling time-sensitive and customer-impacting service concerns.