Experienced in client support, technical assistance, team management, and bilingual communication, with over 7 years in customer service roles.
Delivered customer support, satisfaction, and retention strategies across various companies.
Provided technical assistance for Cisco services and resolved technical issues.
Managed teams, coordinated meetings, and tracked performance metrics.
Demonstrated effective communication skills in bilingual customer service roles.
Lean Solutions Group
Provided immediate solutions to clients., Tracked deliveries, managed product issues and warranties., Specialized in retention and customer satisfaction.
Lean Solutions Group
Provide assistance in warranty inquiries, Take escalations and build trust, Support to other agents.
Lean Solutions Group
Prioritize tasks and manage timelines., Coordinate meetings and ensure everyone is aligned with objectives., Track individual and team performance.
SYKES S.A.S
Delivered technical and customer support for Cisco services.
Technical Degree
Middle School
Elementary School
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