Christian - IT Support Specialist with 8+ years in technical support and customer service

Panamá, Panamá, Panamaen

Provided software and hardware support at Banco General, managing logistics and warehouse operations.

Led technical troubleshooting and installations as Helpdesk Senior Associate at NTT DATA, enhancing team diagnostic skills.

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Resumen

Dedicated IT professional with over 8 years providing technical support, troubleshooting, and customer service across banking, tech, and freelance domains. Skilled in hardware/software support, network diagnostics, and graphic design.

Logros Clave

Handled technical issues and customer orders in a fast-paced environment at Philips, improving customer satisfaction.

Habilidades

Technical SupportAdvanced

Proficient in diagnosing and resolving hardware and software issues across various platforms.

Customer ServiceAdvanced

Extensive experience managing customer inquiries and providing technical assistance to ensure satisfaction.

Network TroubleshootingIntermediate

Skilled in diagnosing network problems using tools like Cisco AnyConnect and Active Directory.

Software & Hardware InstallationAdvanced

Experienced in installing and upgrading diverse software and hardware components efficiently.

Graphics & PhotographyIntermediate

Capable of event coverage, portraits, and graphic design using Photoshop and Lightroom.

Idiomas

Spanish(Native or Bilingual Proficiency)English(Full Professional Proficiency)

Experiencia

Technical Support

Banco General

2025

Software Support, Hardware Support, Logistics, Warehouse

Helpdesk Senior Associate

NTT DATA

2019

Technical Support, Hardware Support, Software Support, Peripherals Support, Installation, Upgrades, Diagnosis, PC Based tools, DuPont Tools and Applications, Network/Server Troubleshooting