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Christian
Manager with 10+ years in customer support and collections
Contacto
Competencias
Handled B2B collections, negotiated debt recovery, and optimized portfolios in various client accounts.
Provided client relationship management, complaint resolution, and support via multiple communication channels.
Ensured regulatory compliance, fraud prevention, and adhered to legal standards across multiple roles.
Directed teams, managed performance evaluations, and led process improvements to drive operational excellence.
Skilled in CRM, call center platforms, ticketing tools, and data analysis for reporting and support.
Educacion
Idiomas
Resumen
Dedicated professional with over a decade of expertise leading collections, customer service, and operational teams in logistics and financial services industries.
Logros Clave
- Led cross-functional teams at FedEx & DHL to exceed client expectations and operational standards.
- Managed overdue invoices and negotiated recovery strategies for multinational courier clients such as UPS and FedEx.
- Implemented structured performance management and training programs improving team efficiency and compliance.
Experiencia
Manager
Overseeing FedEx collections portfolios (Primes, Seconds, Freight, Express) before transitioning to DHL 1st and 3rd Party operations., Directing cross-functional teams to consistently exceed client expectations, cash collection goals, and quality standards by enforcing SOPs and optimizing...
Collections Agent – B2B
Managed UPS overdue invoices exceeding 90 days, including customs taxes and duties, ensuring regulatory compliance and accurate financial reconciliation., Negotiated freight collections for UPS, FedEx, and Armstrong Transport Group by calls and emails, driving improved recovery and strengthened...
Customer Service Representative – Arrears Collector
Negotiated structured repayment solutions with overdue clients while balancing compliance requirements, organizational objectives, and customer relationship preservation., Delivered exceptional customer satisfaction by implementing empathetic communication strategies that promoted trust while...
Fraud Identity Representative
Investigated fraud-related alerts to identify suspicious transactions, restore account access, and ensure financial risk mitigation for customers., Supported cardholders by guiding them through account recovery processes and reinforcing fraud prevention best practices for improved security.,...
Customer Service Representative
Assisted consumers with financial inquiries, offering tailored solutions to resolve issues while ensuring compliance and positive customer experience., Led service quality improvement projects, enhancing customer engagement, organizational effectiveness, and service delivery standards across...
Collection Call Center Agent
Contacted customers with overdue accounts, negotiating repayment terms that aligned with financial regulations and organizational collection objectives., Improved recovery outcomes by applying persuasive communication strategies, building rapport, and promoting structured financial repayment...
Technical Representative Level 1
Delivered first-level technical support, diagnosing and resolving user issues while ensuring compliance with service-level agreements., Resolved RDM backup tickets efficiently, escalating complex issues when necessary, ensuring timely resolution of second-level technical cases., Managed “Help Me...
Administrator Backup
Supervised administrative operations across three stores, ensuring continuity during absences of the primary administrator and maintaining efficiency., Oversaw accounting functions, reconciling invoices, sales transactions, and financial reports to maintain transparency and organizational...
Sales Advisor
Assisted customers in product selection by providing tailored recommendations aligned with company standards, ensuring satisfaction and repeat business., Supported revenue growth by building long-term customer loyalty through effective relationship management and attentive service delivery.,...