Dedicated customer service specialist with over five years of experience in telecom, insurance, and financial sectors. Skilled in technical support, account management, team leadership, and risk assessment, committed to delivering high-quality client interactions and solutions.
Provided comprehensive customer service, technical support, and account management across telecom, insurance, and financial industries.
Effectively communicated complex billing, technical, and policy information to customers in high-stress situations.
Resolved connectivity, billing, and account issues by analyzing customer needs and applying tailored solutions.
Led and coached teams of agents, provided performance feedback and facilitated onboarding processes.
Teletech Holdings
Delivered top-tier customer service for a leading U.S. telecom company, Provided phone support to enhance customer satisfaction and resolve issues, Clarified billing information and addressed account queries effectively, Offered technical support for mobile and internet services, resolving...
Qualfon México
Delivering prompt and reliable roadside assistance services, including dispatching help for vehicles breakdowns, lockouts and tows. Provided clear communication and support to customers in high-stress situations ensuring safety and satisfaction., Assisted customers of a major insurance company by...
AT&T México
Provided customer support for accounts in collections or under financial treatment with a strong focus on empathy and problem-solving., Assisted customers in understanding their account status, offering tailored solutions to help them manage and resolve outstanding balances., Set up payment...
Foundever México
Elementary School
Middle School
High School
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