Maria - Business Administration Professional with 10+ years of experience

Supervised teams in customer service, quality assurance, and administrative roles to ensure operational efficiency.

Planned, coordinated, and launched multiple projects including food bank openings and event organization.

Handled administrative expenses, office management, and logistics across various organizations.

Performed quality audits, customer retention activities, and managed client relationships at IDT Corporation.

Developed marketing plans, managed campaigns, and handled corporate image and public affairs.

Leads for new customers, Supervise the agents, Weekly meetings, Report of Leads, Check on ads every week

QA for all departments, Audit calls (not including IS), QA for open tickets, Customer retention, Bad reviews resolution, RAMs Call twice a week, Monthly QA reports

Administrative expenses, Purchases, Office Maintenance, Supervision of financial and administrative personnel, Equipment renovation contracts (Celulares, impresoras, laptops, parqueos, rentas), Renovation Projects, Providers, Planification projects for KPI's to achieve goal on a mid term

2 worker, responsible, 100% Bilingual

Marketing, publicity and communications, Marketing plan and budgets, Customer service, Campaign launch, Corporate image, Event, workshops and conferences organization, Support to the executive director agenda, Public Affairs, Fund raising, Control of donations and donor relationships, New donors meetings, Donations and food delivery reports, Supervision to Agencies Adhered to the food program, Global Food Banking Network relationship, CSR manual procedures, Project management, trainings and donating programs, Coordinated and launched Quetzal tenango’s Food Bank Opening, Board of members reports and meetings

Administration, Human Resources, Payroll, Financial Reports and bank conciliation, Finances including: procurement, budgets and provider payments, Rent Collection, building maintenance, Tenants complain resolutions, Customer Service Supervision, Recruitment, staff supervision and training coordination, CSR (corporate social responsability), Weekly board meetings, Administrative and human resources manual procedures, Jobs description manual

Monthly Payroll, bank conciliation and financial control, Public Affairs, Administrative staff Supervising, Budgets of children homes, Purchasing and Payments, Basic account Controls (Quick Books), Client and donations Control

General manager agenda control, Market research, Marketing and Publicity, sales, customer service, Project supervision, apartment building marketing and sales, Materials Control, Installations coordination, Staff Supervising, Public affairs