Christo - ServiceNow Test Lead with 9+ years in Software Testing and Quality Assurance

Develops and executes comprehensive testing strategies to ensure software quality and reliability.

Proficient in ServiceNow Automated Test Framework (ATF) to streamline testing processes.

Leads QA teams and manages end-to-end testing for enterprise applications across multiple projects.

Effectively collaborates with clients and teams to gather requirements and ensure alignment.

Partnered with customers and offshore teams to define requirements and significantly improved software quality through well-structured test strategies and planning.. Led and coordinated UI, functional, integration, and automation testing across cross-functional teams to ensure end-to-end quality.. Leveraged Automated Test Framework (ATF) to build, execute, and maintain robust automated test suites.. Acted as the primary point of contact for testing activities, ensuring clear communication across time zones and teams.. Tracked and reported test execution results, defects, and quality metrics to customer stakeholders.

Constantly interacted with customer and onsite teams on requirement gathering.. Improved software quality by designing and implementing comprehensive test strategies and plans.. Proficient in using Automated Test Framework (ATF) for designing, executing and maintaining automated test suites.. Skilled in testing across multiple ServiceNow modules, including ITSM, HRSD, Health & Safety, GRC and CMDB.. Collaborated closely with development and product teams to prioritize testing efforts and address critical issues.

E2E QA management and functional testing for Ace Hardware applications.. Interacted with customers and stakeholder to ensure thorough validations at every stage of the application lifecycle and deliver quality applications to production.. Problem Analysis and Defect Identification Support on critical issues during production release.. Lead a team of QA engineers in testing software applications across multiple platforms.. Trained new test employees on equipment and company guidelines to promote productive and high-quality work.. Act as an escalation point for project issues. Effectively communicate appropriate information to stakeholders in a timely manner and to achieve desired understanding and support.