christopher - Technical Support Specialist

Experiencia demostrada en Hardware & Software Troubleshooting.

Experiencia demostrada en Computer Installation & Configuration.

Experiencia demostrada en Network & Peripheral Support.

Experiencia demostrada en Windows & Linux Support.

Experiencia demostrada en Root Cause Analysis.

Provided day-to-day technical support and troubleshooting for hardware, software, printer, and network connectivity issues affecting institutional users. Installed, configured, and maintained computers, Windows operating systems, applications, and peripheral devices while supporting IT infrastructure. Documented incidents and resolutions in FreshService, assisted users, and escalated complex issues after performing root cause analysis when necessary

Provided day-to-day technical support for computers, software, printers, and network-related issues, including Microsoft Office 365 user assistance. Assisted with system maintenance, technical troubleshooting, and end-user support, including Azure Entra ID and Azure cloud infrastructure tasks. Prepared operational reports using Microsoft Excel while monitoring support activity and documenting recurring issues

Assisted customers through telephone and digital support channels, resolving service-related problems while maintaining accurate case documentation. Developed effective communication, organization, and conflict-resolution skills

Developed responsive UI components using React, JavaScript, HTML, and CSS; collaborated with developers using Git and GitHub

Provided technical assistance to merchants using Clover point-of-sale systems, diagnosing hardware, software, account, and connectivity issues. Documented incidents and guided customers through troubleshooting procedures in English and Spanish