Dedicated customer service and technical support specialist with over 10 years of experience across telecom, hospitality, and sales sectors. Skilled in resolving complex issues, negotiation, and team training.
Provided high-quality support and resolutions to customer inquiries across various industries including telecommunications and hospitality.
Supported customers with troubleshooting and resolving technical issues for telecom and service providers.
Engaged in sales and reservation negotiations for travel services, focusing on customer retention and service clarity.
Conducted training sessions as an ACE trainer, enhancing team communication skills and customer interaction quality.
TATA consultancy services
customer care, technical support
Our Vacation Center S. of. RL. de C.V.
customer with clarifications of existing travel reservations service, negotiation of sales of travel (hotel, airfare, car rental), cancellation and retention of existing travel reservations
Dell computer services
sales customer care
ICE Enterprise S.A de C.V.
sales customer care
Sykes Enterprises Mexico S.A de C.V.
High School Diploma
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