Demonstrated experience with Active listening.
Demonstrated experience with Multi-tasking.
Demonstrated experience with De-escalation.
Demonstrated experience with Effective communication.
ALORICA
Providing assistance with information regarding the customer’s account, such as billing and contracts., Informing the customers of our current services and products, as well as processing orders, ticketing and follow up of those resolutions., Handling complicated cases and de-escalating.
ALORICA
Assisting customers with quotes, reservations and the company’s rewards program., Handling an average of 80 contacts per day.
High school
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Demonstrated experience with Problem solving.
