Cindy - IT Support Assistant

Demonstrated experience with Windows.

Demonstrated experience with Linux.

Demonstrated experience with TCP/IP.

Demonstrated experience with DNS.

Demonstrated experience with LAN/WAN Fundamentals.

Provided first-line technical support, troubleshooting hardware, software, and network issues for staff and students.. Managed small team projects to optimize system uptime and improve user satisfaction.. Conducted training sessions on new systems/software, improving adoption and productivity.. Maintained IT documentation including incident reports, resolutions, and system configurations.

Assisted with system maintenance, troubleshooting, and upgrades under senior supervision.. Supported software updates, data entry, and performance monitoring across multiple departments.. Helped manage IT asset inventory, ensuring accurate tracking and accountability.

Assisted customers with inquiries, bookings, and service support.. Connected clients with suitable artisans based on their service needs.. Conducted field activations and community outreach activities to promote company services.. Travelled to meet and onboard artisans in different locations.. Participated in artisanal training programs and supported training coordination.. Maintained communication with artisans and customers through calls, chats, and Whatsapp.. Helped resolve customer complaints and ensured customer satisfaction.. Supported daily operations and follow-up activities efficiently.