Demonstrated experience with Data Reporting & Tracking.
Demonstrated experience with Dental Practice Coordination.
Demonstrated experience with Medical Interpretation.
Demonstrated experience with Bilingual Communication.
MEDICAL STAFF RELIEF
Managed and maintained the daily schedule for a medical research office, coordinating appointments for both English- and Spanish-speaking patients to ensure efficient workflow and minimal scheduling conflicts., Confirmed upcoming appointments by contacting patients, providing detailed instructions, and addressing any questions or concerns to ensure preparedness and attendance., Communicated directly with patients to relay laboratory and imaging results in a clear, accurate, and professional manner, ensuring understanding and proper follow-up when necessary., Provided bilingual support by assisting Spanish-speaking patients throughout the scheduling and follow-up process, facilitating effective communication.
STAFFING NEST SOLUTIONS
Initiated contact with potential leads, conducted thorough intake interviews over the phone, and gathered detailed information to assess client needs., Accurately completed and maintained intake forms by documenting all relevant information provided by clients, ensuring completeness and accuracy., Coordinated and scheduled meetings between clients and the Attorney, managing calendars, confirming appointments, and ensuring smooth communication and timely follow-up., Provided real-time interpretation support for Spanish-speaking clients during meetings, facilitating clear, accurate, and effective communication between all parties involved.
EDGE
Methodology for English as a Foreign Language Teacher
ECPE Examination for the Certificate of Proficiency in English Course
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Acted as the main liaison for patient relations and administrative coordination across three New Jersey dental offices (Old Bridge, Neptune, East Brunswick locations), ensuring smooth communication and service delivery., Provided bilingual (English/Spanish) support via phone, email, and text, resolving scheduling issues and patient inquiries with a 95% satisfaction rate., Managed over 60 daily calls to handle scheduling, rescheduling, cancellations, and patient record updates using Denticon EHR for accurate and efficient appointment management., Strengthened patient engagement through consistent follow-up and appointment reminders, contributing to improved attendance rates and stronger provider-patient connections.
LSA
Provided the service of connecting by telephone to people who wanted or needed to communicate with third parties but who do not share the same language., Conveying the message from one language to another, allowing listeners and speakers to understand each other., Interpreted for a wide range of medical specialties including OBGYN, trauma, nutrition, dental, and vision care, among others, ensuring accurate and culturally appropriate communication between patients and healthcare providers.
CYRACROM
Assisted doctors, nurses and healthcare specialists located in different clinics and hospitals in the US to complete their appointments, evaluations and reviews of medical history and medications with Spanish speaking only patients., Provided the interpretation service over the phone or in video., Received up to 70 calls per day., Handled calls to provide patients discharge instructions (post-op care and which medications to take, at what time, and doses).
GLOBO HQ
Helped Spanish-speaking patients complete, set up, cancel, confirm, and reschedule their medical appointments over the phone or via video., Ensured patients could access the medical care they required in their preferred language by providing accurate and culturally sensitive interpretation., Verified the patient's insurance information was correct before their appointments., Assisted healthcare specialists to communicate with their patients and provided the most accurate interpretation of the information possible.
