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Lariza
Sales & Customer Service Specialist with 5+ years in Real Estate & Telecom
Contacto
Competencias
Engaged clients through follow-ups, appointments, and needs assessment across real estate and mortgage industries
Provided product, service, and billing information, ensuring customer satisfaction and issue resolution
Utilized systems like ZOHO, PODIO, Kixye, CallTools, Ring Central for efficient customer engagement and data management
Verified lead information, scheduled appointments, and followed up on offers to support sales processes
Coordinated appointments, verified client meetings, and managed referral processes in real estate and mortgage services
Idiomas
Resumen
Experienced in real estate and telecommunications sectors, skilled in client engagement, appointment setting, CRM management, and lead qualification.
Logros Clave
- Progressed from Sales Agent to Lead Manager, demonstrating role advancement across sales and client management
- Handled multiple customer care roles, providing comprehensive support in telecommunications and real estate industries
- Managed and utilized diverse CRM and dialer systems to enhance communication efficiency
Experiencia
Sales Agent
Following up leads that wanted to buy or sell homes, Gather information about the interest they had in homes they’ve visited in our website and send listings that matched their search criteria, Push appointments to talk or visit the home of interest with the Listing Agent or be represented with one of ours
Inside Sales Agent
Gather the LPMAMA information to see in which part of the Assumable Mortgage process the client was, Set appointments with either a Mortgage Agent or a Realtor to engage the client in a free consultation call, Verify that they’ve met with the agent and see if they needed to reschedule the appointment or schedule with the next if needed, Provide all the Assumable Mortgage information that the client required to understand and trust how the Assumable option worked
Follow Up Specialist
Call on a new lead that the cold callers had reached and pre-qualify to gather more information, Get a confirmation on the decision of selling their homes, Transfer call to an acquisition manager to make them sign contract as soon as possible
Lead Manager & Cold Caller
Ensure that the homeowner wants to sell, Qualify the houses to see if they are good properties for the investors to flip, Follow up on the offers sent to make sure that the homeowner signs the contract to start with the buying process
Customer Care Agent
Provide customers information about their services, Payments, data updates, promotions and sales
Customer Care Agent
Provide information about customer`s accounts, Payments, data updates, promotions and push sale for satellite radios