Lariza - Sales & Customer Service Specialist with 5+ years in Real Estate & Telecom

Engaged clients through follow-ups, appointments, and needs assessment across real estate and mortgage industries

Provided product, service, and billing information, ensuring customer satisfaction and issue resolution

Utilized systems like ZOHO, PODIO, Kixye, CallTools, Ring Central for efficient customer engagement and data management

Verified lead information, scheduled appointments, and followed up on offers to support sales processes

Following up leads that wanted to buy or sell homes, Gather information about the interest they had in homes they’ve visited in our website and send listings that matched their search criteria, Push appointments to talk or visit the home of interest with the Listing Agent or be represented with one of ours

Gather the LPMAMA information to see in which part of the Assumable Mortgage process the client was, Set appointments with either a Mortgage Agent or a Realtor to engage the client in a free consultation call, Verify that they’ve met with the agent and see if they needed to reschedule the appointment or schedule with the next if needed, Provide all the Assumable Mortgage information that the client required to understand and trust how the Assumable option worked

Call on a new lead that the cold callers had reached and pre-qualify to gather more information, Get a confirmation on the decision of selling their homes, Transfer call to an acquisition manager to make them sign contract as soon as possible